Shipping policy

 

Label by Hema / Fashion Attitude by Hema

Thank you for shopping with Label by Hema / Fashion Attitude by Hema.
We are committed to providing a smooth, reliable, and secure delivery experience for all our customers. Every order is carefully inspected, quality-checked, and securely packed to ensure your outfit reaches you safely and in perfect condition.

Shipping Charges

We are pleased to offer Free Shipping Across India on all orders.

All product prices displayed on our website already include standard shipping and careful packaging costs.
No additional shipping charges will be applied at checkout.

Order Processing Time

Orders are usually processed within 1–3 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • For custom stitching / made-to-order garments, processing may take 5–10 business days, depending on the design and customization requirements.

We ensure every product goes through proper quality checks before dispatch.

Delivery Time

Estimated delivery timelines:

Within India
Orders are generally delivered within 3–7 business days after dispatch.

Remote / Non-metro locations
Delivery may take 5–10 business days, depending on courier service availability.

Delivery timelines may vary due to:

  • Courier delays

  • Weather conditions

  • Festivals or peak order periods

  • Unforeseen logistics issues

We request customers to allow reasonable time for delivery during busy seasons.

Order Tracking

Once your order is dispatched, you will receive a tracking number via WhatsApp or email.

You can use this tracking number to check the real-time status of your shipment.

If you do not receive tracking details, please contact us and we will assist you.

Cash on Delivery (COD) Terms – Label by Hema

Cash on Delivery (COD) is available on selected orders within India, subject to serviceability.

Order Confirmation
All COD orders are confirmed via WhatsApp or phone call before dispatch. Orders not confirmed may be automatically cancelled.

Advance Payment for High-Value Orders
For orders above ₹3,500, a 35% advance payment is required to confirm the order.

Genuine Orders Only
We request customers to place COD orders with genuine intent. Refusal to accept the order at the time of delivery may result in restriction of COD services for future purchases.

Shipping & COD Charges
Additional shipping or COD handling charges may apply, depending on the order and location.

Made-to-Order / Customized Products
Customized, stitched, or made-to-order items are not eligible for COD and require advance payment.

Inspection at Delivery
Customers are advised to check the package condition at the time of delivery. Any visible damage must be reported immediately.

Returns & Exchanges
All COD orders are subject to our Return & Exchange Policy.

Right to Refuse Service
Label by Hema reserves the right to accept, reject, or cancel any COD order at its sole discretion.

Delivery Issues

If you experience any issue with your order, such as:

  • Delayed delivery

  • Damaged package

  • Incorrect product received

Please contact us within 48 hours of delivery, and our team will assist you as quickly as possible.

International Shipping

International shipping may be available for selected locations.

  • Shipping charges and delivery timelines will be shared before order confirmation.

  • Customers are responsible for any custom duties, import taxes, or local charges applicable in their country.

Contact Us

For shipping-related queries, please contact us on WhatsApp:+91 9810136415